Shipping Policy
Free 2-Day Shipping Limitations
All lift pumps are available for Free 2-Day Shipping. This free shipping offer is good only to US addresses in the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Lift pumps shipping to Alaska and Hawaii ship for a $49 2-Day flat rate. These 2-Day shipping rates are valid using our primary carriers UPS and FedEx only. We will do our best to accommodate requests to use other carriers but this may negate the free 2-Day shipping agreement and may require additional shipping charges. All filters, replacement parts and accessories will qualify for an $8 flat rate shipping rate.
We strive to maintain accurate rates on our website, but at times certain products will have modified freight, and will incur other charges. If this occurs, we will contact you to discuss the best shipping options.
General Shipping Process
ADLP ships to addresses in the United States (exluding Puerto Rico and the U.S. Virgin Islands) and Canada.
Please also note that the shipping rates for many items we sell are dimensional-based and weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All shipments outside of the lower 48 states of the United States are subject to additional shipping costs not reflected in the shipping price at check-out. Some examples include shipments to Canada and other international locations that are subject to customs, duties, varying tax rates, and customs brokerage fees, or shipments to Alaska and Hawaii. Customers may receive additional charges to cover these fees, duties, and taxes after the initial purchase. For international shipments, customers will be responsible for all duties, taxes, and broker fees. These charges may be billed to you after the order has shipped and by someone other than AirDogLiftPumps.com (ADLP). If the customer does not pay the brokerage fees, duties, and taxes, you will be billed these charges by ADLP.
All shipments are subject to carrier regulations. Our orders are shipped via UPS and FedEx, with the exception of a few small items sent USPS. Items in stock usually ship within 1-2 business days. Some orders will take longer depending on availability. We cannot guarantee on-time delivery for special order products or out of stock items. All delivery dates given are approximate and subject to change without warning or notification. Express orders (UPS and FedEx Next Day Air, UPS and FedEx 2-Day Air, etc.) are guaranteed to be delivered on time with a few exceptions. These exceptions include, but are not limited to, carrier error, weather, etc. ADLP is not responsible for delays from the carrier.
Shipping and handling charges are the customer’s responsibility unless otherwise noted in writing. This includes refusals and returns. Any additional shipping surcharges that are applied after the order has been shipped will be billed to the customer.
UPS and FedEx will not deliver to P.O. Boxes.
Shipping and handling charges are not refundable except for defective items.
Returns & Shipping Charges
Shipping charges are not refundable unless an error was made by a representative of ADLP. ADLP will not refund shipping for an error by the carrier.
Return shipping will be the responsibility of you the customer unless an error occurred which is the responsibility of ADLP or one of our suppliers. ADLP will pay the return shipping costs if the return is a result of our error (e.g. Customer received an incorrect or defective item, etc.)
Defective merchandise must be returned via standard ground in order to be credited.
Replacement product for returned items will include full shipping charges.
Items Damaged in Transit
Orders must be inspected for shipping damage prior to acceptance of the shipment. Please save all packaging – it must be available for inspection by the carrier. Items damaged in transit must be reported to ADLP within 3 business days of delivery. Photos must be emailed to [email protected] along with your name, Invoice No., and your contact information.
No damage claims will be accepted for any reason after 10 days of receipt of goods.
Lost Packages
For any packages lost by the carrier the customer MUST contact ADLP about the issue. A representative of ADLP will contact the carrier and open an investigation. Investigations can take anywhere from eight days to one month. ADLP will stay in contact until the issue is resolved.